We take care of everything for you
We want to make life as easy as possible for you. This is why we pick up your items from anywhere in Sweden. We then take care of the entire transport chain for you, from your door to any of the international customs airports around the world. We also help you with all the administration and documentation you need for exports.
And we do all of this at a competitive price.
- Pick up from anywhere in Sweden
- Flights to all the international customs airports around the world
- Competitive prices
- Help with all the administration and customs declarations
- Personal service. We are happy to answer any questions you might have.
How to transport your items securely
- Pack your items correctly. We send your items just as you have packed them.
- Write a list. Write a package declaration, listing the items you have packed in English or in the language of the country you are sending the package to.
- Label everything. Write down the name and address of the recipient on every package.
- Ask us if you need any help. There are products that are classed as hazardous goods, including batteries, aerosols and vehicles. Contact us if you are unsure about what you can pack.
How we determine the price
The price is based on the actual weight or the volumetric weight. The freight cost is based on the weight with the highest value. You should therefore make sure that you pack your items with as little air as possible.
To calculate the exact price, we need to know both the measurements (length x breadth x height) of all boxes/packages/bags when the goods have been packed, as well as the total weight in kilograms.
Ursula is one of many satisfied customers
I really appreciate the quick and personal service from Active Air Cargo. Their friendly approach makes me feel like an important customer.
Vanliga frågor och svar
We calculate a price depending on the weight of your goods. There is a minimum price and three price levels: goods weighing between 0 and 44 kg, between 45 and 99 kg, and more than 100 kg. We also charge a handling fee.
You can send your personal items from your door in Sweden to your chosen airport abroad. The recipient of the package has to pay the customs duty and pick up the goods from the airport either themselves or someone on their behalf, and pay any customs duty/handling/storage fees at the terminal.
You need to pack your goods in moving boxes/bags and they all have to be properly closed. Label them with both your name and address and the name and address of the recipient. For larger goods, you can also pack them on a pallet, sealing them with plastic.
Basically, yes. However, IATA regulations state that you are not allowed to pack anything containing flammable liquids or gas among your personal items. You cannot pack any aerosols either (for example, hairspray, colour hairspray, shaving foam and air fresheners). You cannot pack any vehicle parts that used to contain petrol or oil, or batteries (such as car batteries and lithium batteries).
Of course you can send your goods on the same flight. But remember that although passenger baggage is handled straightaway, it can take up to 12 hours before the cargo is unloaded and registered, depending on the destination/airport.
You receive all this information from us. When you drop off your goods at our offices or if we pick them up from you, we check the measurements and the weight. We then book the transport with the airline company and produce an AWB (Airway Bill – a cargo document). This document includes the flights and an AWB number, which is the number we label your goods with and which is the goods’ identification number.
The cargo terminal that handles the cargo for the airline company we have used to send your goods will inform the recipient. The recipient can then go to the terminal to pay the customs duty and pick up the goods.
Goods can normally be stored at the terminal for two days after they have arrived without a charge. This is the case at most airports, but it can vary significantly, so it is a good idea to check with the terminal in the relevant country.
The costs and customs rules that apply vary from country to country. The recipient needs to contact the freight terminal/customs authority in their country to find out information about this.
When you hand over your goods to us, we are liable for them until they have been given to and accepted by the relevant airline company at Arlanda. After this the “Conditions of Contract” apply (please read the conditions printed on the back of the consignment note).
All forwarding of goods is carried out in accordance with the General Conditions for Transport, Forwarding and Storage of the Nordic Association of Freight Forwarders (latest issue). This means that we have the right to limit our liability and we can settle any amounts due by selling property under our control. These conditions also state that Active Air Cargo must compensate you by up to SEK 90 per kg if your goods are lost/stolen.
Airline companies have limited liability, which means that they will compensate you up to the equivalent of USD 20 per kg if your goods are lost. You cannot insure your personal items against hidden damage as the airline company can never know if the packed goods were damaged in the first place.